Support
Need help with the FlowerDrop app or your delivery?
Contact Us
Need help with FlowerDrop? Email us at contact@flowerdrop.ca and we reply within one business day.
Common Questions
- How do I get an account? Accounts are created by FlowerDrop for partner shops and their drivers; there is no public sign-up in the app. Shops use this website to create and follow their deliveries. To become a partner, email us at the address above.
- I can't log in. Confirm your email and password are correct. Drivers: ask your dispatcher or partner admin to reset your password. If you still can't access your account, email us with your registered email address.
- Why does the app ask for my location? Location is used only for drivers, and only while the driver is open to work or on a route, so dispatch can send nearby delivery offers and shops can follow the delivery live. It stops when the driver is not available. You can change the permission at any time in your phone's Settings, under FlowerDrop, Location.
- I want to delete my account. Drivers can delete their account in the app: open Profile and tap Delete account, once no delivery is in progress. Shops and anyone else can email us at the address above and we will process the request.
- I want to report a problem with a delivery. Email us with the delivery or tag number, the date, and what went wrong (late, damaged, wrong address, missing proof photo). We look into it with the shop and the driver and reply within one business day.
Business Hours
Our support team responds to emails during regular business hours, Monday through Friday.