Support

Need help with the FlowerDrop app or your delivery?

Contact Us

Email us at contact@flowerdrop.ca and we'll get back to you as soon as possible.

Common Questions

• I can't log in. Confirm your email and password are correct, or use the "forgot password" option if available. If you still can't access your account, email us with your registered email address.
• My delivery hasn't arrived. Check the delivery's live status in the app. If it's overdue, contact us with the delivery/tag number.
• I need to update my address or pickup location. Store accounts can update their pickup address from account settings, or contact us for help.
• I want to delete my account. Email us at the address above and we will process your request.

Business Hours

Our support team responds to emails during regular business hours, Monday through Friday.