Privacy Policy
Last updated: November 1, 2026
This Privacy Policy describes how FlowerDrop ("we", "us", "our") collects, uses, and protects information when you use the FlowerDrop mobile app and related store, driver, and admin services (the "Service").
Information We Collect
- Account information: name, email address, phone number, and role (customer, store, driver, or admin).
- Location data: with your permission, we collect a driver's precise location while the driver is available for work or on a route, including in the background when the app is closed, so dispatch can send nearby delivery offers, routes and arrival times can be calculated, and stores and customers can follow delivery progress. Location is not collected when the driver is not available or on a route.
- Delivery information: pickup and drop-off addresses, delivery instructions, and order details.
- Photos: proof-of-delivery photos captured via the camera or selected from your photo library.
- Device and push notification tokens: used to send you delivery status updates.
How We Use Information
- To create, assign, route, and track deliveries.
- To calculate delivery distance, pricing, and estimated delivery times.
- To send push notifications about delivery status.
- To provide proof of delivery to stores and customers.
- To maintain the security of accounts, including password protection.
How We Share Information
We share delivery-relevant information (such as pickup/drop-off address and contact details) between the store, the assigned driver, and the customer as needed to complete a delivery. We use third-party service providers, including Mapbox (mapping and routing), Firebase (push notifications), Cloudinary (photo storage), and Railway (server and database hosting), to operate the Service. These providers only process the data needed to provide their service to us, and they are required to protect it with the same or equal protection as described in this Privacy Policy. We do not sell your personal information to third parties, and we do not use your data to track you across other companies' apps or websites.
Data Retention
We retain account and delivery information for as long as your account is active or as needed to provide the Service, comply with legal obligations, and resolve disputes. When you delete your account (see below), it is immediately deactivated and can no longer be logged into; delivery records tied to your account may be retained afterward where needed for invoicing, legal, or dispute-resolution purposes.
Your Choices
You can disable location, camera, or photo library access at any time in your device settings, though this may limit certain features of the app (for example, drivers need location access to navigate and confirm pickup routes). Drivers can delete their own account directly in the app, from Profile, Delete account, at any time (subject to finishing any in-progress deliveries first). Stores and anyone else can request deletion by contacting us below.
Children's Privacy
The Service is not directed at children under 13, and we do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or your data, contact us at contact@flowerdrop.ca.