Terms of Service

Last updated: October 31, 2026

These Terms of Service ("Terms") govern your use of the FlowerDrop mobile app, the FlowerDrop website, and the related store, driver, and admin services (the "Service"), operated by FlowerDrop Logistics ("FlowerDrop", "we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

The Service

FlowerDrop is a same-day delivery platform for flower shops and other local stores. Stores create delivery orders, FlowerDrop dispatches them to drivers, and drivers pick up and deliver the orders. The Service includes order tracking, route planning, proof of delivery, notifications, and invoicing.

Accounts

• Store, driver, and admin accounts are created by FlowerDrop or by the company that operates your delivery area. Accounts are for business use.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your password confidential and for all activity under your account. Tell us right away if you think your account was used without permission.
• Drivers and stores can delete their own account in the app at any time, once no delivery is still in progress. How we handle data after deletion is described in our Privacy Policy.

Stores

• Stores must give correct pickup and drop-off addresses, recipient contact details, delivery dates, and any delivery instructions.
• Orders must be ready for pickup at the agreed time. Delays caused by an order that is not ready, a wrong address, or an unreachable recipient may lead to extra fees.
• Stores must not send items that are illegal, dangerous, or that the driver cannot lawfully carry.
• Delivery fees are those shown in your account or agreed with FlowerDrop. A new delivery attempt (for example after a failed delivery) is a new paid delivery.

Drivers

• Drivers must hold a valid driver’s licence, insurance, and any permit required for the vehicle they use, and must follow traffic laws at all times.
• Drivers must handle orders with care, deliver them to the right recipient, and record the delivery honestly in the app, including proof-of-delivery photos when asked.
• The app uses your location while you are available or on a route, as described in our Privacy Policy. Do not use the app in a way that distracts you while driving.
• Driver pay and payment schedules are set in your agreement with FlowerDrop or the company that operates your delivery area.

Acceptable Use

You agree not to misuse the Service, including by trying to access accounts or data that are not yours, interfering with the Service’s operation, reverse engineering the app, or using the Service for any unlawful purpose. We may suspend or close accounts that break these Terms.

Availability and Changes

We work to keep the Service available and accurate, but it is provided "as is". Delivery times, routes, and arrival estimates are estimates and can be affected by traffic, weather, and other conditions. We may change, suspend, or stop parts of the Service, and we may update these Terms. Changes will be posted on this page with a new revision date; continuing to use the Service after a change means you accept the updated Terms.

Limitation of Liability

To the extent permitted by law, FlowerDrop is not liable for indirect, incidental, or consequential losses, or for lost profits, arising from your use of the Service. Nothing in these Terms limits rights you have under consumer protection laws that cannot be excluded.

Governing Law

These Terms are governed by the laws of the Canadian province in which FlowerDrop Logistics is registered and the federal laws of Canada that apply there.

Contact Us

If you have questions about these Terms, contact us at contact@flowerdrop.ca.